Clear and honest policies on payments and cancellations.
RankFox operates on a strict no-refund policy. Here's why, and what that means for you:
When you pay for a RankFox report, the full report — 100 topics, slugs, scores, and site intelligence — is generated and made available to you instantly. Because the service is rendered immediately upon payment, we are unable to offer refunds once a report has been generated.
Since RankFox is a pay-per-use service with no subscription, there is nothing to cancel. You simply pay when you need a report. You are never charged automatically or recurring.
We will consider exceptions in the following rare cases:
In such cases, email us at contact [at] rankfox [dot] io with your transaction ID and we will investigate and resolve the issue promptly.
If you believe you have been charged incorrectly or have a genuine dispute, please contact us at contact [at] rankfox [dot] io before initiating a chargeback with your bank. We will do our best to resolve the issue within 3 business days.
For payment or billing queries, email us at contact [at] rankfox [dot] io.